Happy New Year…
I’d thought of calling this blog post ‘Merry Christmas and a Happy New Year’ as, being English, that’s what we say at this time of year. However, my American cousins prefer Happy Holidays and it’s only...
View ArticleTop 5 predictions for Customer Service in 2012
I may very possibly be the last to blog on the theme of technology trends and predictions for 2012 with every blogger worthy of a following already having done so (and before 2012 actually arrived)....
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An interview with KANA Chief Marketing Officer, James Norwood
Hi James, thanks for taking the time to answer a few questions for our blog readers. CMO James Norwood Q.1 Running Marketing for a company like KANA must be a diverse job and I’m sure many people would...
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KANA and Trinicom – for unbeatable service experience
Readers of this blog will be aware that KANA completed the acquisition of Netherlands-based Trinicom recently. We made this news public last week in Utrecht, Holland, to coincide with Trinicom’s...
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KANA + Trinicom – a personal view…
I’m guessing that many readers of this blog had never heard of Trinicom before. So here’s a small introduction… we are based in a castle somewhere in The Netherlands. Trinicom offices I am sure you...
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An interview with KANA’s Chief Financial Officer, Jeff Wylie
Hi Jeff, thanks for taking the time to answer a few questions for our blog readers. Q.1 Running Finance for a company like KANA must be a diverse job and I’m sure many people would love to know what...
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The Curated Community…
How many times have you gone to the online support community of a business only to ask yourself once you get there: “Why am I here when I have Google?” Questions searched in Google will bring up...
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KANA acquires leading contact center company, Ciboodle
If you haven’t already heard the news, KANA has just completed its acquisition of leading contact center company, Ciboodle. It’s an important step in the continued build-out of KANA’s Customer...
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Message to my grocer: Please make online shopping with your store easier!
I’ve been buying my groceries from the same major retail chain for the last 20 years. I’m happy with the quality of their food and household products. I used to spend 2-3 hours every Saturday/Sunday...
View ArticleChannels come, but they never seem to go…
Recent research has provided further insight into some of the emerging customer service trends and ways in which organisations are working hard not only to keep up, but to try to get ahead and deliver...
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